Privacy Policy

Conmigra (“we,” “our,” “us”) provides a Rapid Response SMS service designed to help individuals connect with urgent legal support and receive informational guidance related to immigration enforcement. This Privacy Policy describes how we collect, use, store, and protect the information shared via SMS.

1. Information We Collect

When a user texts our toll-free number, we may collect:

  • Phone number

  • Message content

  • Language preference (English/Spanish)

  • Responses to intake questions

  • Timestamps and conversation metadata

  • Case number assigned during intake

  • Opt-in or opt-out status

We do not collect financial information, marketing preferences, or any unrelated personal data.

2. How We Use This Information

The information collected via SMS is used strictly for:

  • Providing rapid response support

  • Connecting individuals with legal assistance

  • Understanding emergency circumstances

  • Creating an intake summary for attorneys or caseworkers

  • Ensuring conversation continuity if a user resumes later

  • Maintaining operational and security logs

  • Compliance with federal, state, and carrier messaging guidelines

We do not use SMS data for marketing, advertising, or sales.

3. How We Store and Protect Data

All SMS interactions are securely stored in our database (Supabase) using industry-standard encryption. Access to data is:

  • Restricted to authorized personnel only

  • Logged and monitored for security

  • Protected using encrypted transmission (HTTPS/TLS)

  • Retained only as long as necessary to provide support or maintain records

We do not sell, rent, or share SMS data with third parties except as required to provide the Rapid Response service (e.g., secure sharing with an attorney or legal support partner).

4. How Users Can Opt Out

Users can opt out of SMS communications at any time by texting “STOP". No further messages will be sent unless the user re-opts in by texting “HELP” or initiating a new conversation.

5. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated “Last Updated” date.

Contact Us

For questions about this SMS Privacy Policy, you may contact us at:

Conmigra
contact@conmigra.org